Shipping & Returns

• Orders are processed after successful payment confirmation and seller acceptance.
• Estimated delivery time, availability, and shipping charges are displayed on the product or checkout page.
• Delivery times may vary depending on the product, seller location, customer address, courier availability, holidays, or unforeseen circumstances.
• Tracking information will be provided whenever supported by the courier partner.
• Customers must provide a complete address and an active phone number to prevent delays or failed delivery attempts.
• Please inspect the package at the time of delivery and report any visible damage immediately.

A return may be accepted when:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The received product is materially different from its description.
• The product qualifies for return under the return policy displayed on its product page.

Return eligibility, the applicable period, and conditions may differ by product category and seller. A return request must be raised within the period specified on the relevant product page or in your order details.

• The product must be returned with its original packaging, accessories, manuals, labels, and invoice.
• The product should not be damaged, altered, misused, installed incorrectly, or repaired by an unauthorised person.
• Customers may be requested to provide clear photographs, videos, or other information for verification.
• For technical products, Ze2in or the seller may first provide troubleshooting assistance to identify and resolve the issue.
• Approval of a return is subject to verification of the product and the reason provided.

Products marked as non-returnable, customised products, software or downloadable items, consumables, clearance items, and products damaged through misuse or incorrect installation may not be eligible for return. However, customers should contact Ze2in support if such a product arrives damaged, defective, or incorrect.

After the returned product is received and inspected, an approved replacement or refund will be processed according to product availability and the original payment method. Shipping charges may be deducted when a return is unrelated to product damage, defect, incorrect delivery, or seller error.

Refunds for online payments are returned to the original payment method through our payment gateway. The time required for a refund to appear in the customer's account may depend on the bank or payment provider.

An order can be cancelled from your order page until the seller hands it over for shipment. Prepaid amounts for cancelled orders are refunded to the original payment method. Once an order has been shipped, the return process above applies instead.

Unnecessary returns increase packaging, shipping, inspection, and handling expenses. When return rates increase, these additional costs can eventually increase product prices.

We therefore request customers to review product descriptions, specifications, compatibility, images, videos, and return conditions carefully before ordering. If you have any questions, please contact Ze2in support before making a purchase.

Please do not hesitate to request a return for a genuinely damaged, defective, incorrect, or misrepresented product. Responsible purchasing and genuine returns help us maintain affordable prices and create a fair marketplace for both customers and sellers.

If you experience an issue with an order, contact Ze2in customer support through your order page or the support centre. Please provide your order number, a clear description of the issue, and supporting photographs or videos for faster assistance.